After the parent enters the details for a booking, he/she can send up to 5 requests to available sitters. Parents are also able to send requests to their favourite sitters (have to be engaged before to be saved as a favourite). At the same time, the job becomes visible to other sitters who can also apply to it.

Parent and sitter would be able to chat if:
1. The request sent by the parent is accepted by the sitter
2. Or if the parent wants to engage a sitter that has applied to the job

Aunty is free to download and to start an account. Hourly rates for hiring a sitter are displayed in each sitter’s profile. For parents, other than the hourly rate agreed with the sitter, there are no additional charges. Running an app would have its fair share of expenses, so we charge sitters a small percentage for using the platform. In the future, we hope to give incentives to our active and best performing sitters. Parents can separately tip a sitter they like after the job is completed.

Sitters apply by submitting an application form which includes details such as their NRIC, a Singapore Police Form (SPF) and certifications (if any). There will also be a phone interview before a sitter is on-boarded onto the platform. When parents are selecting a sitter, we encourage them to chat with them to get to know the sitter better and read his/her reviews before making an informed decision. We do our best to allow only the best people on the platform.

However, as Sitters are independent contractors/freelancers and home-based care arrangements are also generally more informal or small-scale (compared to centre-based care), please only confirm the booking when you are comfortable with the sitter.

Please refrain from doing so as booking via Aunty outlines the agreed service scope and payment terms. Most importantly, we provide the appropriate support when conflict resolution is required. Your feedback on a sitter also helps other parents make an informed decision. Sitters cannot request cash or any other form of payment made outside of the app. Doing so will result in removal from the platform. Any outside arrangement will be against our agreed terms & conditions.

We are on a semimonthly payroll, meaning sitters get paid twice a month. On the 15th and the last day of the month.

Please refrain from doing so as booking via Aunty outlines the agreed service scope and payment terms. Most importantly, we provide the appropriate support when conflict resolution is required. Sitters cannot request cash or any other form of payment made outside of the app. Doing so will result in removal from the platform. Any outside arrangement will be against our agreed terms & conditions.