Aunty is the first babysitting app in Singapore that screens and conducts checks before our sitters get listed. In addition to that, we created the app with your privacy in mind, so you do not have to advertise your personal info on public FB groups or web portals.

We are also the only babysitting app in Singapore that does not charge a booking fee! We want to ensure that reliable babysitters can be accessible to as many parents as possible.

Our sitters are committed to be there for your child throughout the duration of the scheduled booking.

If you decide to release our sitter earlier than the scheduled end time of the sit, please reach out to 9755 1350 or message Aunty via the app.

Please note that there will be no fee revisions made in lieu of a shortened sit. Service fees will remain the same as the original booked duration.

After the parent enters the details for a booking, he/she can send up to 5 requests to available sitters. Parents are also able to send requests to their favourite sitters (have to be engaged before to be saved as a favourite). At the same time, the job becomes visible to other sitters who can also apply to it.

Parent and sitter would be able to chat if:

1. The request sent by the parent is accepted by the sitter

2. Or if the parent wants to engage a sitter that has applied to the job

Chat remains open until the end of the job. It will automatically close if there is no response after 24 hours or if the request has been rejected.

Sitters apply by submitting an application form which includes details such as their NRIC, certifications (if any). We will do up to two reference checks and we check with parents they’ve helped before. When parents are selecting a sitter, we encourage them to interview to get to know the sitter better and read his/her reviews before making an informed decision. We do our best to allow only the best people on the platform.

However, as Sitters are independent contractors/freelancers and home-based care arrangements are also generally more informal or small-scale (compared to centre-based care), please only confirm the booking when you are comfortable with your sitter.

In the event that your sitter is late, please try calling him/her. If it has been more than 15 minutes and there isn’t any response, please select ‘Cancel’ in the Booking in Progress and indicate that your ‘sitter did not show up’ as the reason for cancellation.

We take a very serious approach for no-show sitters and cancellations initiated with less than 2 hours notice for a non-emergency. When a sitter is confirmed, we add the sit to their phone calendar and send text message reminders 24 hours and 3 hours prior to the sit. We also emphasize the importance of arriving on time and the need for communication.

If you require any help or customer support, please write to us at hello@aunty.sg. We are here to help!

Sometimes things don’t always go as planned and we understand if you need to cancel. In the event that you need to cancel, we kindly request that you give your sitter as much as notice as possible. Our recommendation is at least 24 hours notice so that they can have the opportunity to change their plans as well. There will be no charges to the parent in the event the sitter cancels.

If you cancel less than 24 hours before a booking starts you will be charged a cancellation fee equivalent to 1 hour of sitter’s rate. This way sitters can still be compensated for their time.

If you cancel, a refund will be given as credits in the form of a cash voucher. Aunty does not automatically process refunds to your payment provider after an order’s cancellation.

After 11PM and before 6am, kindly reimburse at least $10 for the taxi surcharge or the full taxi fare in order for your sitter to get home safe.