Terms of Service.
Terms of Service.
Terms of Service.
IMPORTANT — SCOPE OF THESE TERMS: These Terms of Service apply exclusively to the Aunty App (AA) platform — the mobile application and website through which parents and sitters are matched for babysitting and childcare sessions. They do not apply to the Aunty Concierge (AC) or Aunty Confinement Nanny (ACN) services, which are governed by separate terms and conditions. If you are using AC or ACN services, please refer to the applicable terms provided to you for those services.
AUNTY APP — TERMS OF SERVICE
Effective Date: 20 April 2026
These Terms of Service ("Terms") describe the terms on which Aunty Pte. Ltd. ("Company", "we", "us" or "our") offers you access to and use of the Aunty App mobile application, website at www.aunty.sg, and the platform services made available through them (collectively, the "Platform"). The Platform is a technology platform that enables parents and sitters to find and connect with each other for childcare and babysitting services. Aunty App is a platform facilitator only — we are not a party to the service agreement between any Parent and any Sitter, and we do not employ, direct, or control any Sitter.
ACCEPTANCE OF TERMS AND AMENDMENTS
1.1 By visiting our Platform, registering as a Registered User, or using our Services, you are deemed to have accepted and agreed to be bound by these Terms, including any additional terms and conditions and policies referenced herein, and the terms of our Third Party Service Providers.
1.2 We may make changes to these Terms from time to time. The revised Terms will be published on the Platform with the Effective Date updated accordingly. It is your responsibility to ensure you are aware of the current Terms. Your continued use of the Platform after any changes shall constitute your acceptance of such changes.
1.3 If you do not accept these Terms, you should not access the Platform, register as a Registered User, or use our Services.
1.4 The Company may engage external service providers who have entered into service agreements with us to assist in operating the Platform or providing Services ("Third Party Service Providers"). For the avoidance of doubt, Third Party Service Providers does not include Parents or Sitters as defined in these Terms.
SCOPE — AUNTY APP PLATFORM ONLY
2.1 These Terms apply exclusively to your use of the Aunty App (AA) platform — the technology platform that connects Parents with Sitters for babysitting and childcare sessions.
2.2 These Terms do not apply to the Aunty Concierge (AC) service or the Aunty Confinement Nanny (ACN) service. Those services are governed by separate terms and conditions, which will be provided to you at the point of engagement with those services. If there is any overlap or conflict between these Terms and the AC or ACN terms, the specific service terms shall prevail for that service.
2.3 If you use the Platform to access or enquire about AC or ACN services, you acknowledge that the fulfilment of those services is subject to their own separate terms and not these Terms.
CAPACITY TO CONTRACT
3.1 By using the Platform, you represent and warrant that you have attained at least the age of 18 years and that you are fully capable and competent to accept, abide by and comply with these Terms.
3.2 If you are registering as a Sitter, you represent and warrant that you are at least 18 years of age, physically and legally able to perform childcare and babysitting services, and entitled to work in Singapore in the capacity in which you offer your services.
3.3 If you are between the age of 13 and 18 years and wish to use the Platform as a Parent (seeking childcare services on behalf of a child in your care), you represent that you have the consent of a legal parent or guardian to assume your obligations under these Terms. Persons under 18 may not register as Sitters.
NATURE OF THE PLATFORM AND PAYMENT
4.1 The Platform is a technology marketplace that facilitates connections between Parents and Sitters. The Company is a platform facilitator only. We are not an employment agency, staffing agency, or intermediary agency. We do not employ, direct, supervise, or control any Sitter.
4.2 The contractual relationship for any childcare or babysitting session is formed directly between the Parent and the Sitter. The Company is not a party to that contract and has no obligations under it.
4.3 The Company administers payments made by Parents through the Platform. Payments are processed via third-party payment processors and held by the Company pending disbursement to Sitters in accordance with the Company's payment schedule. The administration of payments by the Company does not make the Company a party to the service agreement between Parent and Sitter, nor does it make the Sitter an employee or contractor of the Company.
4.4 The Company does not employ, verify, recommend, or endorse any Parent or Sitter. We rely on information provided by Registered Users. You acknowledge that the Company bears no responsibility for verifying the identity, qualifications, background, suitability, or conduct of any Registered User.
AVAILABILITY OF PLATFORM AND SERVICES
5.1 We do not guarantee that your use of the Platform will be uninterrupted, timely, secure, or error-free.
5.2 We may from time to time temporarily limit availability for maintenance, security, or operational reasons. We will use commercially reasonable efforts to minimise disruption and to inform you of scheduled maintenance.
5.3 We may at any time and without notice add, remove, or modify features of the Platform; temporarily or permanently limit access; or take measures to protect the integrity and security of the Platform and related systems.
USE OF THE PLATFORM AND SERVICES
6.1 You shall not use the Platform for any illegal or unauthorised purpose or in any manner that violates the laws of Singapore, your jurisdiction, or these Terms.
6.2 As a Registered User, you shall:
(a) comply with our Content Standards as set out in Clause 7;
(b) provide accurate information and update it as necessary in accordance with our privacy policy;
(c) use all Platform features, including in-app chats, rating and review functions, and referral tools, in a professional and respectful manner; and
(d) be solely responsible for your engagements and interactions with other Registered Users.
6.3 You shall not, directly or indirectly:
(a) use the Platform for fraudulent purposes;
(b) provide false information or create a User Profile with false information, or use another individual's information as your own;
(c) share information, content, conversations, or User Profiles from within the Platform externally to the public without our prior written authorisation;(d) if you are a Parent, use the Platform for commercial or business purposes (e.g. to find childcare workers for a business operated by you);
(e) transmit unsolicited or unauthorised advertising or promotional material;
(f) transmit any data or material that contains viruses, malware, spyware, or any other harmful code;
(g) duplicate, transfer, reverse engineer, alter or modify any part of the Platform;
(h) hack into any part of the Platform through any means;
(i) disrupt the availability of the Platform including through denial-of-service attacks;
(j) collect, harvest, or mine personally identifiable information of other Users;
(k) defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of other Users;
(l) contact another User for any purpose other than in connection with arranging or performing a Session through the Platform; or
(m) send any material which does not comply with our Content Standards as set out in Clause 7.
6.4 As a Parent, you acknowledge and agree that:
(a) it is your sole responsibility to select a Sitter and to negotiate the terms of any arrangement between you and the Sitter;
(b) you are solely responsible for making any inquiries regarding a Sitter's identity, qualifications, experience, and suitability before engaging them, and for complying with all applicable laws in respect of any arrangement you establish with a Sitter;
(c) the Company makes no warranty or representation regarding any services obtained through an introduction made via the Platform or any transactions entered into through the Platform;
(d) once a Session has commenced, it cannot be shortened, and there will be no refund or adjustment for unused hours within a booked Session. You should book the appropriate duration for your needs;
(e) if a Session is cancelled with less than 24 hours notice before the scheduled start time, a cancellation fee of one hour of the applicable Sitter rate will be charged to compensate the Sitter for their commitment and lost opportunity; and
(f) where you are seeking care on behalf of another person, you warrant that you are fully and lawfully authorised to furnish all personal information concerning that person and to agree to these Terms on their behalf.
6.5 As a Sitter, you acknowledge and agree that:
(a) the Company makes no guarantee that it will refer any Sessions to you or as to the availability or suitability of any particular Session;
(b) where a specific qualification or accreditation is required for a Session, you shall furnish evidence of it to the Parent prior to commencement at your own cost;
(c) you must ensure you are physically and legally able to perform the work specified in any Session you accept; and
(d) the Company shall not be liable to you for any occurrence resulting from the introduction of a Parent to you, including any loss of any kind howsoever arising.
6.6 We reserve the right to terminate any User's account immediately and without notice for suspected breach of this Clause 6. Personal data from a terminated account will be dealt with in accordance with our privacy policy and the PDPA.
SUBMISSIONS AND CONTENT STANDARDS
7.1 All content and material you contribute through the Platform ("Submissions") must comply with the Content Standards in this Clause 7.
7.2 Your Submissions must: (a) be accurate in relation to any facts they contain; (b) reflect genuinely held opinions and beliefs; and (c) comply with applicable laws.
7.3 Your Submissions must not: (a) be defamatory of any person; (b) be obscene, offensive, hateful, or inflammatory; (c) promote racial or religious disharmony or discrimination; (d) infringe any intellectual property rights; (e) contain threatening, abusive, or insulting communications; (f) cause or be likely to cause harassment, alarm, or distress; (g) promote violence or illegal activity; (h) impersonate any person; or (i) give the impression that they were made by us if this is not the case.
7.4 You are solely responsible for your Submissions. We will not control, verify, approve, or edit your Submissions prior to publication, except where escalated moderation is required under Clause 7.5.
7.5 In-Platform chat messages may be reviewed by our moderators if a dispute between Users is escalated, or if a chat is reasonably suspected of being used for purposes other than arranging a Session through the Platform.
7.6 User Submissions do not represent the views of the Company. Feedback on Submissions may be sent to hello@aunty.sg.
PRIVACY AND PERSONAL DATA
8.1 All personal data provided to us through the Platform is subject to our privacy policy, which can be accessed at www.aunty.sg/privacy-policy. By using the Platform, you confirm that you have read and understood our privacy policy.
8.2 You should only enter data relevant to your purpose for using the Platform, and should be aware of any data that is personally identifiable or sensitive to you and whether you wish it to be visible to other Users.
8.3 If another User enters personal data through the Platform in connection with you, whether voluntarily or in response to a request, you are responsible for ensuring that such personal data is treated as private and used only in connection with the proper usage of the Platform, in compliance with the PDPA.
8.4 Non-personal information you send through the Platform that does not constitute personal data under the PDPA will not be treated as confidential.
INTELLECTUAL PROPERTY RIGHTS
9.1 All contents of the Platform, including information, text, graphics, images, layouts, designs, logos, marks, code, scripts, and UI/UX features, are the intellectual property of the Company or its licensors and are protected by applicable intellectual property laws. You may not use, reproduce, or distribute any of these without our prior written consent.
9.2 You retain ownership of any Submission you contribute to the Platform. You grant us a non-exclusive, worldwide licence to use, reproduce, distribute, and display your Submissions solely for the purpose of operating and improving the Platform and providing the Services to you. We will not use your Submissions for any other purpose without informing you and obtaining your consent.
9.3 For the avoidance of doubt, any licence over your personal data is limited to the purposes set out in our privacy policy and does not extend to commercial use of your personal data for any unrelated purpose.
BILLING, PAYMENT PROCESSING AND CREDITS
10.1 All charges and purchases on the Platform are payable in advance. Payment processing is performed either by the Company directly or by a third-party payment processor. You acknowledge that we have no control over payments processed by third-party payment processors and no ability to reverse such transactions.
10.2 By providing payment information, you represent that you are the authorised user of the payment method and you authorise the Company to process your payment for any purchase including Credits.
10.3 If your use of the Platform is subject to Goods and Services Tax, the Company may charge you such tax in addition to the transaction amount where applicable.
10.4 You may not use IP proxying or other methods to disguise your location or to circumvent geographical restrictions or applicable pricing.
10.5 As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by anyone using your Account. If you cancel your Account, any fees incurred before cancellation remain payable.
10.6 The Company may make available a prepaid credit balance associated with your Account ("Credits"). Credits are neither a bank account balance nor a payment instrument. Credits function as a prepaid balance to book Sessions on the Platform. You may top up Credits up to a maximum amount determined by the Company, using accepted payment methods.
10.7 We will notify you by email of any change to Credit or Account balance limits at least sixty (60) calendar days before such change takes effect. Your continued use of your Credits more than thirty (30) calendar days after the change takes effect constitutes your acceptance. If you do not agree, your remedy is to cease use of your Credits or to terminate your Account before the change takes effect. Credits remaining in your Account at termination will be dealt with in accordance with Clause 10.9 below.
10.8 Credits may be used to pay Sitters for Sessions booked through the Platform. Credits are non-transferable and cannot be resold or exchanged for value other than for payment of Sessions on the Platform.
10.9 Credits expire one (1) year from the date of purchase. Specifically, Credits will expire at 23:59 hours Singapore time (GMT+08:00) on the first anniversary of their date of purchase. For example, Credits purchased on 1 January 2024 will expire at 23:59 hours Singapore time on 1 January 2025. Expired Credits are permanently forfeited and are not extendable, refundable, or exchangeable. Credits have no cash value and are not redeemable for cash. Credits that are deemed unclaimed property may be turned over to the applicable authority.
10.10 Where any Credits are purchased under a specific pricing, promotional, or package arrangement and those terms are subsequently changed, Credits already purchased under the prior terms retain their original expiry date and terms. New purchases following a change in terms will be subject to the revised terms from the date of purchase.
10.11 All Credits purchased are non-refundable and cannot be returned as cash or monetary value under any circumstances. In the limited circumstances where the Company determines that a remedy is appropriate — including where a Session is not fulfilled due to a Sitter no-show and no replacement Sitter is arranged within a reasonable time — the Company's sole remedy to the User shall be the reinstatement of the equivalent Credits to the User's Account wallet. No monetary refund, chargeback, or cash equivalent will be provided in any circumstances. Credits reinstated as a remedy under this Clause remain subject to all other provisions of these Terms including the expiry provisions in Clause 10.9. The Company shall assess any request for credit reinstatement on its merits and its decision shall be final, subject to any rights you may have under applicable Singapore law. For the avoidance of doubt, nothing in this Clause limits any statutory rights you may have under the Consumer Protection (Fair Trading) Act or other applicable Singapore law, but where the law permits the Company to offer a remedy in a form other than a monetary refund, the Company shall discharge any such obligation by reinstating Credits to your Account wallet.
THIRD PARTY WEBSITES
11. The Platform may include links to third-party websites, plug-ins, and applications. We do not own or control such third-party websites and shall not be responsible or liable for any damages, claims, or liability arising from your use of them.
LIMITATION OF LIABILITY
12.1 You acknowledge that your engagement with a Parent or Sitter is entirely at your own risk. Sitters and Parents are not employees, servants, or agents of the Company. Unless otherwise expressly prohibited by law, we are not liable for any death or personal injury arising from or connected to an engagement between a Parent and a Sitter arranged through the Platform.
12.2 The Platform is provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied. The Company expressly disclaims all implied warranties including of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant or represent that it assesses, monitors, or verifies the suitability, legality, ability, movement, or location of any Registered User.
12.3 You acknowledge that we have no control over information that can be accessed through the Platform and may not be able to examine your use of the Services or the nature of information you provide. You shall not hold us liable in any way in relation to the transmission or reception of any such information.
12.4 We bear no responsibility for verifying the identity of Registered Users, the selection of any Sitter by a Parent, or the quality of any Sitter's work on a Session. You accept the risks associated with using the Platform, including that you and members of your family may be exposed to situations that are potentially dangerous, offensive, harmful to minors, or otherwise objectionable. You use the Platform at your own risk.
12.5 We will not be liable to you for any loss or damage of any kind including lost business, lost profits, business interruption, loss of data, or any other pecuniary or non-pecuniary loss, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of your use of, or inability to use, the Platform or any content within it.
12.6 To the fullest extent permitted by applicable law, the Company, its officers, directors, employees, agents, Third Party Service Providers, representatives, shareholders, advisers, predecessors, successors, and assigns shall not be liable to you or any third party for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Platform or breach of these Terms.
12.7 The Company shall not be liable for the quality, fitness, completion, or any other aspect of any Session performed or omitted by any Sitter. In the event of a dispute between a User and a Sitter, the User hereby releases the Company and its agents and employees from any and all claims, demands, and damages of every kind and nature arising out of or in any way connected with such dispute.
12.8 We will not be a party to disputes or negotiations between Users. You expressly waive and release us from any liability, claims, causes of action, or damages arising from your use of the Platform or related to any User or Third Party Service Provider.
12.9 To the fullest extent allowed by law, any claim against us shall be limited to the aggregate amount actually paid by you in utilising the Platform to secure the particular Session giving rise to such claim.
INDEMNITY
13.1 To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, Third Party Service Providers, representatives, shareholders, advisers, predecessors, successors, and assigns from and against any claims, actions, demands, injuries, liabilities, losses, damages, costs, and expenses (including legal fees on a full indemnity basis) arising from: (a) your breach of these Terms; (b) your Submissions; or (c) your use of the Platform or your interactions with any other User.
13.2 This indemnification does not prejudice any other rights or remedies available to the Company at law.
TERMINATION OF ACCOUNTS
14.1 We reserve the right to suspend or terminate any Registered User's account with immediate effect and without prior notice in circumstances including but not limited to:
(a) use of the Platform in violation of Clause 6;
(b) Submissions that do not comply with our Content Standards in Clause 7; and
(c) any conduct that, in our reasonable opinion, adversely affects other Users, third parties, or the reputation or operation of the Platform.
14.2 On termination of your account, we may retain your personal data in accordance with our privacy policy and applicable law. We reserve the right to take such legal action as we consider appropriate for any breach of these Terms.
14.3 You may terminate your account at any time by contacting us at hello@aunty.sg. On termination initiated by you, any unused Credits will be subject to the expiry and forfeiture provisions in Clause 10.9 and will not be refunded except as required by applicable law.
NON-SOLICITATION AND OFF-PLATFORM TRANSACTIONS
15.1 By accessing and using the Platform, you acknowledge and agree that you will not, whether directly or indirectly:
(a) solicit, induce, or entice, or attempt to solicit, induce, or entice, any Parent or Sitter away from the Platform for the purpose of transacting or making arrangements privately and off-Platform;
(b) utilise any personal data obtained through the Platform to contact another User for any purpose other than in connection with the proper usage of the Platform; or
(c) offer, request, provide, or accept any Private Engagement with a Platform-sourced Parent or Sitter.
15.2 For the avoidance of doubt, any general advertisement or publication by a Parent requesting babysitting services, or by a Sitter offering babysitting services, through channels unconnected to the Platform, shall not constitute a breach of Clause 15.1, provided such advertisement does not specifically target Platform-sourced Users.
15.3 Requesting or providing email addresses, telephone numbers, or other personal contact details through the Platform in order to communicate outside of the Platform or circumvent the Platform's messaging system is not permitted.
15.4 For the purposes of this Clause:
"Platform-sourced Parent" means a Parent that was first introduced to a Sitter through the Platform;
"Platform-sourced Sitter" means a Sitter that was first introduced to, or sourced by, a Parent through the Platform; and
"Private Engagement" means any Session or arrangement for services made by and between a Parent and a Sitter privately without use of the Platform.
COMPLAINTS AND DISPUTE RESOLUTION
16.1 If you have a complaint regarding another User, a Session, or any aspect of the Platform, you should contact us in the first instance at hello@aunty.sg or through our in-app support function. We will acknowledge your complaint within two (2) business days and endeavour to resolve it within fourteen (14) business days.
16.2 If a complaint cannot be resolved through our internal process, either party may refer the matter to mediation at the Singapore Mediation Centre or such other mediation body as the parties may agree, before commencing formal legal proceedings.
16.3 Notwithstanding the above, the Company reserves the right to take immediate legal action where necessary to protect its rights or the safety of Users.
ASSIGNMENT
17.1 We may at any time and without your consent assign or transfer any or all of our rights or obligations under these Terms to any person, including in connection with a merger, acquisition, or sale of assets.
17.2 You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.
ENTIRE AGREEMENT
18. These Terms, together with our privacy policy and any other policies or agreements expressly incorporated by reference herein, set forth the entire agreement between you and the Company in relation to your use of the Aunty App platform. They supersede all prior agreements, representations, and understandings relating to the same subject matter. For the avoidance of doubt, these Terms do not govern your use of the Aunty Concierge (AC) or Aunty Confinement Nanny (ACN) services, which are subject to separate terms.
SEVERABILITY
19. If any provision of these Terms is found to be illegal, invalid, or unenforceable, that provision shall be severed from these Terms without affecting or impairing the legality, validity, or enforceability of any remaining provision. These Terms shall be construed as if the severed provision had never been included.
GOVERNING LAW AND JURISDICTION
20.1 These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.
20.2 You irrevocably agree and submit to the exclusive jurisdiction of the courts of the Republic of Singapore to settle any dispute or claim arising out of or in connection with these Terms.
. DEFINITIONS
In these Terms, the following expressions have the following meanings:
"Company", "we", "us", "our" means Aunty Pte. Ltd. (UEN: 202117870K), a company incorporated under the laws of Singapore, with registered office at 10 Raeburn Park #02-08 Singapore 088702, including where the context allows, its shareholders, employees, and affiliates.
"Content Standards" has the meaning given in Clause 7.
"Credits" has the meaning given in Clause 10.6.
"Jurisdiction" means the country of domicile of the User or the place where the User ordinarily resides.
"Parent" means a caregiver or legal guardian of a child who uses the Platform to find childcare or babysitting services.
"PDPA" means the Personal Data Protection Act 2012 of Singapore, including any subsidiary legislation, directives or regulations issued thereunder and any amendments.
"personal data" has the meaning given under the PDPA, and includes data provided to us or any other User in relation to the use of the Platform.
"Platform" means the Aunty App mobile application and the website at www.aunty.sg and associated sub-domains, as used to deliver the Aunty App (AA) matching service. This definition expressly excludes the Aunty Concierge (AC) and Aunty Confinement Nanny (ACN) services.
"privacy policy" means the Company's privacy policy as amended from time to time, found at www.aunty.sg/privacy-policy.
"Registered User" means any Parent or Sitter who has registered an account on the Platform.
"Session" means a babysitting or childcare engagement carried out by a Sitter for a Parent, arranged through the Platform.
"Services" means the platform services, information, and resources provided by the Company to Registered Users through the Platform in connection with the Aunty App (AA) matching service only.
"Sitter", "Nanny", "Babysitter", "Childcarer" means an individual caregiver registered on the Platform who offers babysitting or childcare services to Parents.
"Terms" means these Terms of Service as amended from time to time.
"Third Party Service Providers" means external service providers engaged by the Company to assist in operating the Platform or providing Services, but excluding Parents and Sitters.
"Third Party Websites" means websites not owned or controlled by the Company.
"User" means any individual who accesses the Platform, whether registered or not.
"User Profile" means the information provided by a Parent or Sitter when creating an account on the Platform.
© 2026 Aunty Pte. Ltd. All rights reserved.
These Terms of Service apply to the Aunty App (AA) platform only.
IMPORTANT — SCOPE OF THESE TERMS: These Terms of Service apply exclusively to the Aunty App (AA) platform — the mobile application and website through which parents and sitters are matched for babysitting and childcare sessions. They do not apply to the Aunty Concierge (AC) or Aunty Confinement Nanny (ACN) services, which are governed by separate terms and conditions. If you are using AC or ACN services, please refer to the applicable terms provided to you for those services.
AUNTY APP — TERMS OF SERVICE
Effective Date: 20 April 2026
These Terms of Service ("Terms") describe the terms on which Aunty Pte. Ltd. ("Company", "we", "us" or "our") offers you access to and use of the Aunty App mobile application, website at www.aunty.sg, and the platform services made available through them (collectively, the "Platform"). The Platform is a technology platform that enables parents and sitters to find and connect with each other for childcare and babysitting services. Aunty App is a platform facilitator only — we are not a party to the service agreement between any Parent and any Sitter, and we do not employ, direct, or control any Sitter.
ACCEPTANCE OF TERMS AND AMENDMENTS
1.1 By visiting our Platform, registering as a Registered User, or using our Services, you are deemed to have accepted and agreed to be bound by these Terms, including any additional terms and conditions and policies referenced herein, and the terms of our Third Party Service Providers.
1.2 We may make changes to these Terms from time to time. The revised Terms will be published on the Platform with the Effective Date updated accordingly. It is your responsibility to ensure you are aware of the current Terms. Your continued use of the Platform after any changes shall constitute your acceptance of such changes.
1.3 If you do not accept these Terms, you should not access the Platform, register as a Registered User, or use our Services.
1.4 The Company may engage external service providers who have entered into service agreements with us to assist in operating the Platform or providing Services ("Third Party Service Providers"). For the avoidance of doubt, Third Party Service Providers does not include Parents or Sitters as defined in these Terms.
SCOPE — AUNTY APP PLATFORM ONLY
2.1 These Terms apply exclusively to your use of the Aunty App (AA) platform — the technology platform that connects Parents with Sitters for babysitting and childcare sessions.
2.2 These Terms do not apply to the Aunty Concierge (AC) service or the Aunty Confinement Nanny (ACN) service. Those services are governed by separate terms and conditions, which will be provided to you at the point of engagement with those services. If there is any overlap or conflict between these Terms and the AC or ACN terms, the specific service terms shall prevail for that service.
2.3 If you use the Platform to access or enquire about AC or ACN services, you acknowledge that the fulfilment of those services is subject to their own separate terms and not these Terms.
CAPACITY TO CONTRACT
3.1 By using the Platform, you represent and warrant that you have attained at least the age of 18 years and that you are fully capable and competent to accept, abide by and comply with these Terms.
3.2 If you are registering as a Sitter, you represent and warrant that you are at least 18 years of age, physically and legally able to perform childcare and babysitting services, and entitled to work in Singapore in the capacity in which you offer your services.
3.3 If you are between the age of 13 and 18 years and wish to use the Platform as a Parent (seeking childcare services on behalf of a child in your care), you represent that you have the consent of a legal parent or guardian to assume your obligations under these Terms. Persons under 18 may not register as Sitters.
NATURE OF THE PLATFORM AND PAYMENT
4.1 The Platform is a technology marketplace that facilitates connections between Parents and Sitters. The Company is a platform facilitator only. We are not an employment agency, staffing agency, or intermediary agency. We do not employ, direct, supervise, or control any Sitter.
4.2 The contractual relationship for any childcare or babysitting session is formed directly between the Parent and the Sitter. The Company is not a party to that contract and has no obligations under it.
4.3 The Company administers payments made by Parents through the Platform. Payments are processed via third-party payment processors and held by the Company pending disbursement to Sitters in accordance with the Company's payment schedule. The administration of payments by the Company does not make the Company a party to the service agreement between Parent and Sitter, nor does it make the Sitter an employee or contractor of the Company.
4.4 The Company does not employ, verify, recommend, or endorse any Parent or Sitter. We rely on information provided by Registered Users. You acknowledge that the Company bears no responsibility for verifying the identity, qualifications, background, suitability, or conduct of any Registered User.
AVAILABILITY OF PLATFORM AND SERVICES
5.1 We do not guarantee that your use of the Platform will be uninterrupted, timely, secure, or error-free.
5.2 We may from time to time temporarily limit availability for maintenance, security, or operational reasons. We will use commercially reasonable efforts to minimise disruption and to inform you of scheduled maintenance.
5.3 We may at any time and without notice add, remove, or modify features of the Platform; temporarily or permanently limit access; or take measures to protect the integrity and security of the Platform and related systems.
USE OF THE PLATFORM AND SERVICES
6.1 You shall not use the Platform for any illegal or unauthorised purpose or in any manner that violates the laws of Singapore, your jurisdiction, or these Terms.
6.2 As a Registered User, you shall:
(a) comply with our Content Standards as set out in Clause 7;
(b) provide accurate information and update it as necessary in accordance with our privacy policy;
(c) use all Platform features, including in-app chats, rating and review functions, and referral tools, in a professional and respectful manner; and
(d) be solely responsible for your engagements and interactions with other Registered Users.
6.3 You shall not, directly or indirectly:
(a) use the Platform for fraudulent purposes;
(b) provide false information or create a User Profile with false information, or use another individual's information as your own;
(c) share information, content, conversations, or User Profiles from within the Platform externally to the public without our prior written authorisation;(d) if you are a Parent, use the Platform for commercial or business purposes (e.g. to find childcare workers for a business operated by you);
(e) transmit unsolicited or unauthorised advertising or promotional material;
(f) transmit any data or material that contains viruses, malware, spyware, or any other harmful code;
(g) duplicate, transfer, reverse engineer, alter or modify any part of the Platform;
(h) hack into any part of the Platform through any means;
(i) disrupt the availability of the Platform including through denial-of-service attacks;
(j) collect, harvest, or mine personally identifiable information of other Users;
(k) defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of other Users;
(l) contact another User for any purpose other than in connection with arranging or performing a Session through the Platform; or
(m) send any material which does not comply with our Content Standards as set out in Clause 7.
6.4 As a Parent, you acknowledge and agree that:
(a) it is your sole responsibility to select a Sitter and to negotiate the terms of any arrangement between you and the Sitter;
(b) you are solely responsible for making any inquiries regarding a Sitter's identity, qualifications, experience, and suitability before engaging them, and for complying with all applicable laws in respect of any arrangement you establish with a Sitter;
(c) the Company makes no warranty or representation regarding any services obtained through an introduction made via the Platform or any transactions entered into through the Platform;
(d) once a Session has commenced, it cannot be shortened, and there will be no refund or adjustment for unused hours within a booked Session. You should book the appropriate duration for your needs;
(e) if a Session is cancelled with less than 24 hours notice before the scheduled start time, a cancellation fee of one hour of the applicable Sitter rate will be charged to compensate the Sitter for their commitment and lost opportunity; and
(f) where you are seeking care on behalf of another person, you warrant that you are fully and lawfully authorised to furnish all personal information concerning that person and to agree to these Terms on their behalf.
6.5 As a Sitter, you acknowledge and agree that:
(a) the Company makes no guarantee that it will refer any Sessions to you or as to the availability or suitability of any particular Session;
(b) where a specific qualification or accreditation is required for a Session, you shall furnish evidence of it to the Parent prior to commencement at your own cost;
(c) you must ensure you are physically and legally able to perform the work specified in any Session you accept; and
(d) the Company shall not be liable to you for any occurrence resulting from the introduction of a Parent to you, including any loss of any kind howsoever arising.
6.6 We reserve the right to terminate any User's account immediately and without notice for suspected breach of this Clause 6. Personal data from a terminated account will be dealt with in accordance with our privacy policy and the PDPA.
SUBMISSIONS AND CONTENT STANDARDS
7.1 All content and material you contribute through the Platform ("Submissions") must comply with the Content Standards in this Clause 7.
7.2 Your Submissions must: (a) be accurate in relation to any facts they contain; (b) reflect genuinely held opinions and beliefs; and (c) comply with applicable laws.
7.3 Your Submissions must not: (a) be defamatory of any person; (b) be obscene, offensive, hateful, or inflammatory; (c) promote racial or religious disharmony or discrimination; (d) infringe any intellectual property rights; (e) contain threatening, abusive, or insulting communications; (f) cause or be likely to cause harassment, alarm, or distress; (g) promote violence or illegal activity; (h) impersonate any person; or (i) give the impression that they were made by us if this is not the case.
7.4 You are solely responsible for your Submissions. We will not control, verify, approve, or edit your Submissions prior to publication, except where escalated moderation is required under Clause 7.5.
7.5 In-Platform chat messages may be reviewed by our moderators if a dispute between Users is escalated, or if a chat is reasonably suspected of being used for purposes other than arranging a Session through the Platform.
7.6 User Submissions do not represent the views of the Company. Feedback on Submissions may be sent to hello@aunty.sg.
PRIVACY AND PERSONAL DATA
8.1 All personal data provided to us through the Platform is subject to our privacy policy, which can be accessed at www.aunty.sg/privacy-policy. By using the Platform, you confirm that you have read and understood our privacy policy.
8.2 You should only enter data relevant to your purpose for using the Platform, and should be aware of any data that is personally identifiable or sensitive to you and whether you wish it to be visible to other Users.
8.3 If another User enters personal data through the Platform in connection with you, whether voluntarily or in response to a request, you are responsible for ensuring that such personal data is treated as private and used only in connection with the proper usage of the Platform, in compliance with the PDPA.
8.4 Non-personal information you send through the Platform that does not constitute personal data under the PDPA will not be treated as confidential.
INTELLECTUAL PROPERTY RIGHTS
9.1 All contents of the Platform, including information, text, graphics, images, layouts, designs, logos, marks, code, scripts, and UI/UX features, are the intellectual property of the Company or its licensors and are protected by applicable intellectual property laws. You may not use, reproduce, or distribute any of these without our prior written consent.
9.2 You retain ownership of any Submission you contribute to the Platform. You grant us a non-exclusive, worldwide licence to use, reproduce, distribute, and display your Submissions solely for the purpose of operating and improving the Platform and providing the Services to you. We will not use your Submissions for any other purpose without informing you and obtaining your consent.
9.3 For the avoidance of doubt, any licence over your personal data is limited to the purposes set out in our privacy policy and does not extend to commercial use of your personal data for any unrelated purpose.
BILLING, PAYMENT PROCESSING AND CREDITS
10.1 All charges and purchases on the Platform are payable in advance. Payment processing is performed either by the Company directly or by a third-party payment processor. You acknowledge that we have no control over payments processed by third-party payment processors and no ability to reverse such transactions.
10.2 By providing payment information, you represent that you are the authorised user of the payment method and you authorise the Company to process your payment for any purchase including Credits.
10.3 If your use of the Platform is subject to Goods and Services Tax, the Company may charge you such tax in addition to the transaction amount where applicable.
10.4 You may not use IP proxying or other methods to disguise your location or to circumvent geographical restrictions or applicable pricing.
10.5 As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by anyone using your Account. If you cancel your Account, any fees incurred before cancellation remain payable.
10.6 The Company may make available a prepaid credit balance associated with your Account ("Credits"). Credits are neither a bank account balance nor a payment instrument. Credits function as a prepaid balance to book Sessions on the Platform. You may top up Credits up to a maximum amount determined by the Company, using accepted payment methods.
10.7 We will notify you by email of any change to Credit or Account balance limits at least sixty (60) calendar days before such change takes effect. Your continued use of your Credits more than thirty (30) calendar days after the change takes effect constitutes your acceptance. If you do not agree, your remedy is to cease use of your Credits or to terminate your Account before the change takes effect. Credits remaining in your Account at termination will be dealt with in accordance with Clause 10.9 below.
10.8 Credits may be used to pay Sitters for Sessions booked through the Platform. Credits are non-transferable and cannot be resold or exchanged for value other than for payment of Sessions on the Platform.
10.9 Credits expire one (1) year from the date of purchase. Specifically, Credits will expire at 23:59 hours Singapore time (GMT+08:00) on the first anniversary of their date of purchase. For example, Credits purchased on 1 January 2024 will expire at 23:59 hours Singapore time on 1 January 2025. Expired Credits are permanently forfeited and are not extendable, refundable, or exchangeable. Credits have no cash value and are not redeemable for cash. Credits that are deemed unclaimed property may be turned over to the applicable authority.
10.10 Where any Credits are purchased under a specific pricing, promotional, or package arrangement and those terms are subsequently changed, Credits already purchased under the prior terms retain their original expiry date and terms. New purchases following a change in terms will be subject to the revised terms from the date of purchase.
10.11 All Credits purchased are non-refundable and cannot be returned as cash or monetary value under any circumstances. In the limited circumstances where the Company determines that a remedy is appropriate — including where a Session is not fulfilled due to a Sitter no-show and no replacement Sitter is arranged within a reasonable time — the Company's sole remedy to the User shall be the reinstatement of the equivalent Credits to the User's Account wallet. No monetary refund, chargeback, or cash equivalent will be provided in any circumstances. Credits reinstated as a remedy under this Clause remain subject to all other provisions of these Terms including the expiry provisions in Clause 10.9. The Company shall assess any request for credit reinstatement on its merits and its decision shall be final, subject to any rights you may have under applicable Singapore law. For the avoidance of doubt, nothing in this Clause limits any statutory rights you may have under the Consumer Protection (Fair Trading) Act or other applicable Singapore law, but where the law permits the Company to offer a remedy in a form other than a monetary refund, the Company shall discharge any such obligation by reinstating Credits to your Account wallet.
THIRD PARTY WEBSITES
11. The Platform may include links to third-party websites, plug-ins, and applications. We do not own or control such third-party websites and shall not be responsible or liable for any damages, claims, or liability arising from your use of them.
LIMITATION OF LIABILITY
12.1 You acknowledge that your engagement with a Parent or Sitter is entirely at your own risk. Sitters and Parents are not employees, servants, or agents of the Company. Unless otherwise expressly prohibited by law, we are not liable for any death or personal injury arising from or connected to an engagement between a Parent and a Sitter arranged through the Platform.
12.2 The Platform is provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied. The Company expressly disclaims all implied warranties including of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant or represent that it assesses, monitors, or verifies the suitability, legality, ability, movement, or location of any Registered User.
12.3 You acknowledge that we have no control over information that can be accessed through the Platform and may not be able to examine your use of the Services or the nature of information you provide. You shall not hold us liable in any way in relation to the transmission or reception of any such information.
12.4 We bear no responsibility for verifying the identity of Registered Users, the selection of any Sitter by a Parent, or the quality of any Sitter's work on a Session. You accept the risks associated with using the Platform, including that you and members of your family may be exposed to situations that are potentially dangerous, offensive, harmful to minors, or otherwise objectionable. You use the Platform at your own risk.
12.5 We will not be liable to you for any loss or damage of any kind including lost business, lost profits, business interruption, loss of data, or any other pecuniary or non-pecuniary loss, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of your use of, or inability to use, the Platform or any content within it.
12.6 To the fullest extent permitted by applicable law, the Company, its officers, directors, employees, agents, Third Party Service Providers, representatives, shareholders, advisers, predecessors, successors, and assigns shall not be liable to you or any third party for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Platform or breach of these Terms.
12.7 The Company shall not be liable for the quality, fitness, completion, or any other aspect of any Session performed or omitted by any Sitter. In the event of a dispute between a User and a Sitter, the User hereby releases the Company and its agents and employees from any and all claims, demands, and damages of every kind and nature arising out of or in any way connected with such dispute.
12.8 We will not be a party to disputes or negotiations between Users. You expressly waive and release us from any liability, claims, causes of action, or damages arising from your use of the Platform or related to any User or Third Party Service Provider.
12.9 To the fullest extent allowed by law, any claim against us shall be limited to the aggregate amount actually paid by you in utilising the Platform to secure the particular Session giving rise to such claim.
INDEMNITY
13.1 To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, Third Party Service Providers, representatives, shareholders, advisers, predecessors, successors, and assigns from and against any claims, actions, demands, injuries, liabilities, losses, damages, costs, and expenses (including legal fees on a full indemnity basis) arising from: (a) your breach of these Terms; (b) your Submissions; or (c) your use of the Platform or your interactions with any other User.
13.2 This indemnification does not prejudice any other rights or remedies available to the Company at law.
TERMINATION OF ACCOUNTS
14.1 We reserve the right to suspend or terminate any Registered User's account with immediate effect and without prior notice in circumstances including but not limited to:
(a) use of the Platform in violation of Clause 6;
(b) Submissions that do not comply with our Content Standards in Clause 7; and
(c) any conduct that, in our reasonable opinion, adversely affects other Users, third parties, or the reputation or operation of the Platform.
14.2 On termination of your account, we may retain your personal data in accordance with our privacy policy and applicable law. We reserve the right to take such legal action as we consider appropriate for any breach of these Terms.
14.3 You may terminate your account at any time by contacting us at hello@aunty.sg. On termination initiated by you, any unused Credits will be subject to the expiry and forfeiture provisions in Clause 10.9 and will not be refunded except as required by applicable law.
NON-SOLICITATION AND OFF-PLATFORM TRANSACTIONS
15.1 By accessing and using the Platform, you acknowledge and agree that you will not, whether directly or indirectly:
(a) solicit, induce, or entice, or attempt to solicit, induce, or entice, any Parent or Sitter away from the Platform for the purpose of transacting or making arrangements privately and off-Platform;
(b) utilise any personal data obtained through the Platform to contact another User for any purpose other than in connection with the proper usage of the Platform; or
(c) offer, request, provide, or accept any Private Engagement with a Platform-sourced Parent or Sitter.
15.2 For the avoidance of doubt, any general advertisement or publication by a Parent requesting babysitting services, or by a Sitter offering babysitting services, through channels unconnected to the Platform, shall not constitute a breach of Clause 15.1, provided such advertisement does not specifically target Platform-sourced Users.
15.3 Requesting or providing email addresses, telephone numbers, or other personal contact details through the Platform in order to communicate outside of the Platform or circumvent the Platform's messaging system is not permitted.
15.4 For the purposes of this Clause:
"Platform-sourced Parent" means a Parent that was first introduced to a Sitter through the Platform;
"Platform-sourced Sitter" means a Sitter that was first introduced to, or sourced by, a Parent through the Platform; and
"Private Engagement" means any Session or arrangement for services made by and between a Parent and a Sitter privately without use of the Platform.
COMPLAINTS AND DISPUTE RESOLUTION
16.1 If you have a complaint regarding another User, a Session, or any aspect of the Platform, you should contact us in the first instance at hello@aunty.sg or through our in-app support function. We will acknowledge your complaint within two (2) business days and endeavour to resolve it within fourteen (14) business days.
16.2 If a complaint cannot be resolved through our internal process, either party may refer the matter to mediation at the Singapore Mediation Centre or such other mediation body as the parties may agree, before commencing formal legal proceedings.
16.3 Notwithstanding the above, the Company reserves the right to take immediate legal action where necessary to protect its rights or the safety of Users.
ASSIGNMENT
17.1 We may at any time and without your consent assign or transfer any or all of our rights or obligations under these Terms to any person, including in connection with a merger, acquisition, or sale of assets.
17.2 You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.
ENTIRE AGREEMENT
18. These Terms, together with our privacy policy and any other policies or agreements expressly incorporated by reference herein, set forth the entire agreement between you and the Company in relation to your use of the Aunty App platform. They supersede all prior agreements, representations, and understandings relating to the same subject matter. For the avoidance of doubt, these Terms do not govern your use of the Aunty Concierge (AC) or Aunty Confinement Nanny (ACN) services, which are subject to separate terms.
SEVERABILITY
19. If any provision of these Terms is found to be illegal, invalid, or unenforceable, that provision shall be severed from these Terms without affecting or impairing the legality, validity, or enforceability of any remaining provision. These Terms shall be construed as if the severed provision had never been included.
GOVERNING LAW AND JURISDICTION
20.1 These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.
20.2 You irrevocably agree and submit to the exclusive jurisdiction of the courts of the Republic of Singapore to settle any dispute or claim arising out of or in connection with these Terms.
. DEFINITIONS
In these Terms, the following expressions have the following meanings:
"Company", "we", "us", "our" means Aunty Pte. Ltd. (UEN: 202117870K), a company incorporated under the laws of Singapore, with registered office at 10 Raeburn Park #02-08 Singapore 088702, including where the context allows, its shareholders, employees, and affiliates.
"Content Standards" has the meaning given in Clause 7.
"Credits" has the meaning given in Clause 10.6.
"Jurisdiction" means the country of domicile of the User or the place where the User ordinarily resides.
"Parent" means a caregiver or legal guardian of a child who uses the Platform to find childcare or babysitting services.
"PDPA" means the Personal Data Protection Act 2012 of Singapore, including any subsidiary legislation, directives or regulations issued thereunder and any amendments.
"personal data" has the meaning given under the PDPA, and includes data provided to us or any other User in relation to the use of the Platform.
"Platform" means the Aunty App mobile application and the website at www.aunty.sg and associated sub-domains, as used to deliver the Aunty App (AA) matching service. This definition expressly excludes the Aunty Concierge (AC) and Aunty Confinement Nanny (ACN) services.
"privacy policy" means the Company's privacy policy as amended from time to time, found at www.aunty.sg/privacy-policy.
"Registered User" means any Parent or Sitter who has registered an account on the Platform.
"Session" means a babysitting or childcare engagement carried out by a Sitter for a Parent, arranged through the Platform.
"Services" means the platform services, information, and resources provided by the Company to Registered Users through the Platform in connection with the Aunty App (AA) matching service only.
"Sitter", "Nanny", "Babysitter", "Childcarer" means an individual caregiver registered on the Platform who offers babysitting or childcare services to Parents.
"Terms" means these Terms of Service as amended from time to time.
"Third Party Service Providers" means external service providers engaged by the Company to assist in operating the Platform or providing Services, but excluding Parents and Sitters.
"Third Party Websites" means websites not owned or controlled by the Company.
"User" means any individual who accesses the Platform, whether registered or not.
"User Profile" means the information provided by a Parent or Sitter when creating an account on the Platform.
© 2026 Aunty Pte. Ltd. All rights reserved.
These Terms of Service apply to the Aunty App (AA) platform only.
IMPORTANT — SCOPE OF THESE TERMS: These Terms of Service apply exclusively to the Aunty App (AA) platform — the mobile application and website through which parents and sitters are matched for babysitting and childcare sessions. They do not apply to the Aunty Concierge (AC) or Aunty Confinement Nanny (ACN) services, which are governed by separate terms and conditions. If you are using AC or ACN services, please refer to the applicable terms provided to you for those services.
AUNTY APP — TERMS OF SERVICE
Effective Date: 20 April 2026
These Terms of Service ("Terms") describe the terms on which Aunty Pte. Ltd. ("Company", "we", "us" or "our") offers you access to and use of the Aunty App mobile application, website at www.aunty.sg, and the platform services made available through them (collectively, the "Platform"). The Platform is a technology platform that enables parents and sitters to find and connect with each other for childcare and babysitting services. Aunty App is a platform facilitator only — we are not a party to the service agreement between any Parent and any Sitter, and we do not employ, direct, or control any Sitter.
ACCEPTANCE OF TERMS AND AMENDMENTS
1.1 By visiting our Platform, registering as a Registered User, or using our Services, you are deemed to have accepted and agreed to be bound by these Terms, including any additional terms and conditions and policies referenced herein, and the terms of our Third Party Service Providers.
1.2 We may make changes to these Terms from time to time. The revised Terms will be published on the Platform with the Effective Date updated accordingly. It is your responsibility to ensure you are aware of the current Terms. Your continued use of the Platform after any changes shall constitute your acceptance of such changes.
1.3 If you do not accept these Terms, you should not access the Platform, register as a Registered User, or use our Services.
1.4 The Company may engage external service providers who have entered into service agreements with us to assist in operating the Platform or providing Services ("Third Party Service Providers"). For the avoidance of doubt, Third Party Service Providers does not include Parents or Sitters as defined in these Terms.
SCOPE — AUNTY APP PLATFORM ONLY
2.1 These Terms apply exclusively to your use of the Aunty App (AA) platform — the technology platform that connects Parents with Sitters for babysitting and childcare sessions.
2.2 These Terms do not apply to the Aunty Concierge (AC) service or the Aunty Confinement Nanny (ACN) service. Those services are governed by separate terms and conditions, which will be provided to you at the point of engagement with those services. If there is any overlap or conflict between these Terms and the AC or ACN terms, the specific service terms shall prevail for that service.
2.3 If you use the Platform to access or enquire about AC or ACN services, you acknowledge that the fulfilment of those services is subject to their own separate terms and not these Terms.
CAPACITY TO CONTRACT
3.1 By using the Platform, you represent and warrant that you have attained at least the age of 18 years and that you are fully capable and competent to accept, abide by and comply with these Terms.
3.2 If you are registering as a Sitter, you represent and warrant that you are at least 18 years of age, physically and legally able to perform childcare and babysitting services, and entitled to work in Singapore in the capacity in which you offer your services.
3.3 If you are between the age of 13 and 18 years and wish to use the Platform as a Parent (seeking childcare services on behalf of a child in your care), you represent that you have the consent of a legal parent or guardian to assume your obligations under these Terms. Persons under 18 may not register as Sitters.
NATURE OF THE PLATFORM AND PAYMENT
4.1 The Platform is a technology marketplace that facilitates connections between Parents and Sitters. The Company is a platform facilitator only. We are not an employment agency, staffing agency, or intermediary agency. We do not employ, direct, supervise, or control any Sitter.
4.2 The contractual relationship for any childcare or babysitting session is formed directly between the Parent and the Sitter. The Company is not a party to that contract and has no obligations under it.
4.3 The Company administers payments made by Parents through the Platform. Payments are processed via third-party payment processors and held by the Company pending disbursement to Sitters in accordance with the Company's payment schedule. The administration of payments by the Company does not make the Company a party to the service agreement between Parent and Sitter, nor does it make the Sitter an employee or contractor of the Company.
4.4 The Company does not employ, verify, recommend, or endorse any Parent or Sitter. We rely on information provided by Registered Users. You acknowledge that the Company bears no responsibility for verifying the identity, qualifications, background, suitability, or conduct of any Registered User.
AVAILABILITY OF PLATFORM AND SERVICES
5.1 We do not guarantee that your use of the Platform will be uninterrupted, timely, secure, or error-free.
5.2 We may from time to time temporarily limit availability for maintenance, security, or operational reasons. We will use commercially reasonable efforts to minimise disruption and to inform you of scheduled maintenance.
5.3 We may at any time and without notice add, remove, or modify features of the Platform; temporarily or permanently limit access; or take measures to protect the integrity and security of the Platform and related systems.
USE OF THE PLATFORM AND SERVICES
6.1 You shall not use the Platform for any illegal or unauthorised purpose or in any manner that violates the laws of Singapore, your jurisdiction, or these Terms.
6.2 As a Registered User, you shall:
(a) comply with our Content Standards as set out in Clause 7;
(b) provide accurate information and update it as necessary in accordance with our privacy policy;
(c) use all Platform features, including in-app chats, rating and review functions, and referral tools, in a professional and respectful manner; and
(d) be solely responsible for your engagements and interactions with other Registered Users.
6.3 You shall not, directly or indirectly:
(a) use the Platform for fraudulent purposes;
(b) provide false information or create a User Profile with false information, or use another individual's information as your own;
(c) share information, content, conversations, or User Profiles from within the Platform externally to the public without our prior written authorisation;(d) if you are a Parent, use the Platform for commercial or business purposes (e.g. to find childcare workers for a business operated by you);
(e) transmit unsolicited or unauthorised advertising or promotional material;
(f) transmit any data or material that contains viruses, malware, spyware, or any other harmful code;
(g) duplicate, transfer, reverse engineer, alter or modify any part of the Platform;
(h) hack into any part of the Platform through any means;
(i) disrupt the availability of the Platform including through denial-of-service attacks;
(j) collect, harvest, or mine personally identifiable information of other Users;
(k) defame, abuse, harass, stalk, threaten, or otherwise violate the legal rights of other Users;
(l) contact another User for any purpose other than in connection with arranging or performing a Session through the Platform; or
(m) send any material which does not comply with our Content Standards as set out in Clause 7.
6.4 As a Parent, you acknowledge and agree that:
(a) it is your sole responsibility to select a Sitter and to negotiate the terms of any arrangement between you and the Sitter;
(b) you are solely responsible for making any inquiries regarding a Sitter's identity, qualifications, experience, and suitability before engaging them, and for complying with all applicable laws in respect of any arrangement you establish with a Sitter;
(c) the Company makes no warranty or representation regarding any services obtained through an introduction made via the Platform or any transactions entered into through the Platform;
(d) once a Session has commenced, it cannot be shortened, and there will be no refund or adjustment for unused hours within a booked Session. You should book the appropriate duration for your needs;
(e) if a Session is cancelled with less than 24 hours notice before the scheduled start time, a cancellation fee of one hour of the applicable Sitter rate will be charged to compensate the Sitter for their commitment and lost opportunity; and
(f) where you are seeking care on behalf of another person, you warrant that you are fully and lawfully authorised to furnish all personal information concerning that person and to agree to these Terms on their behalf.
6.5 As a Sitter, you acknowledge and agree that:
(a) the Company makes no guarantee that it will refer any Sessions to you or as to the availability or suitability of any particular Session;
(b) where a specific qualification or accreditation is required for a Session, you shall furnish evidence of it to the Parent prior to commencement at your own cost;
(c) you must ensure you are physically and legally able to perform the work specified in any Session you accept; and
(d) the Company shall not be liable to you for any occurrence resulting from the introduction of a Parent to you, including any loss of any kind howsoever arising.
6.6 We reserve the right to terminate any User's account immediately and without notice for suspected breach of this Clause 6. Personal data from a terminated account will be dealt with in accordance with our privacy policy and the PDPA.
SUBMISSIONS AND CONTENT STANDARDS
7.1 All content and material you contribute through the Platform ("Submissions") must comply with the Content Standards in this Clause 7.
7.2 Your Submissions must: (a) be accurate in relation to any facts they contain; (b) reflect genuinely held opinions and beliefs; and (c) comply with applicable laws.
7.3 Your Submissions must not: (a) be defamatory of any person; (b) be obscene, offensive, hateful, or inflammatory; (c) promote racial or religious disharmony or discrimination; (d) infringe any intellectual property rights; (e) contain threatening, abusive, or insulting communications; (f) cause or be likely to cause harassment, alarm, or distress; (g) promote violence or illegal activity; (h) impersonate any person; or (i) give the impression that they were made by us if this is not the case.
7.4 You are solely responsible for your Submissions. We will not control, verify, approve, or edit your Submissions prior to publication, except where escalated moderation is required under Clause 7.5.
7.5 In-Platform chat messages may be reviewed by our moderators if a dispute between Users is escalated, or if a chat is reasonably suspected of being used for purposes other than arranging a Session through the Platform.
7.6 User Submissions do not represent the views of the Company. Feedback on Submissions may be sent to hello@aunty.sg.
PRIVACY AND PERSONAL DATA
8.1 All personal data provided to us through the Platform is subject to our privacy policy, which can be accessed at www.aunty.sg/privacy-policy. By using the Platform, you confirm that you have read and understood our privacy policy.
8.2 You should only enter data relevant to your purpose for using the Platform, and should be aware of any data that is personally identifiable or sensitive to you and whether you wish it to be visible to other Users.
8.3 If another User enters personal data through the Platform in connection with you, whether voluntarily or in response to a request, you are responsible for ensuring that such personal data is treated as private and used only in connection with the proper usage of the Platform, in compliance with the PDPA.
8.4 Non-personal information you send through the Platform that does not constitute personal data under the PDPA will not be treated as confidential.
INTELLECTUAL PROPERTY RIGHTS
9.1 All contents of the Platform, including information, text, graphics, images, layouts, designs, logos, marks, code, scripts, and UI/UX features, are the intellectual property of the Company or its licensors and are protected by applicable intellectual property laws. You may not use, reproduce, or distribute any of these without our prior written consent.
9.2 You retain ownership of any Submission you contribute to the Platform. You grant us a non-exclusive, worldwide licence to use, reproduce, distribute, and display your Submissions solely for the purpose of operating and improving the Platform and providing the Services to you. We will not use your Submissions for any other purpose without informing you and obtaining your consent.
9.3 For the avoidance of doubt, any licence over your personal data is limited to the purposes set out in our privacy policy and does not extend to commercial use of your personal data for any unrelated purpose.
BILLING, PAYMENT PROCESSING AND CREDITS
10.1 All charges and purchases on the Platform are payable in advance. Payment processing is performed either by the Company directly or by a third-party payment processor. You acknowledge that we have no control over payments processed by third-party payment processors and no ability to reverse such transactions.
10.2 By providing payment information, you represent that you are the authorised user of the payment method and you authorise the Company to process your payment for any purchase including Credits.
10.3 If your use of the Platform is subject to Goods and Services Tax, the Company may charge you such tax in addition to the transaction amount where applicable.
10.4 You may not use IP proxying or other methods to disguise your location or to circumvent geographical restrictions or applicable pricing.
10.5 As the Account holder, you are responsible for all charges incurred, including applicable taxes, and all purchases made by anyone using your Account. If you cancel your Account, any fees incurred before cancellation remain payable.
10.6 The Company may make available a prepaid credit balance associated with your Account ("Credits"). Credits are neither a bank account balance nor a payment instrument. Credits function as a prepaid balance to book Sessions on the Platform. You may top up Credits up to a maximum amount determined by the Company, using accepted payment methods.
10.7 We will notify you by email of any change to Credit or Account balance limits at least sixty (60) calendar days before such change takes effect. Your continued use of your Credits more than thirty (30) calendar days after the change takes effect constitutes your acceptance. If you do not agree, your remedy is to cease use of your Credits or to terminate your Account before the change takes effect. Credits remaining in your Account at termination will be dealt with in accordance with Clause 10.9 below.
10.8 Credits may be used to pay Sitters for Sessions booked through the Platform. Credits are non-transferable and cannot be resold or exchanged for value other than for payment of Sessions on the Platform.
10.9 Credits expire one (1) year from the date of purchase. Specifically, Credits will expire at 23:59 hours Singapore time (GMT+08:00) on the first anniversary of their date of purchase. For example, Credits purchased on 1 January 2024 will expire at 23:59 hours Singapore time on 1 January 2025. Expired Credits are permanently forfeited and are not extendable, refundable, or exchangeable. Credits have no cash value and are not redeemable for cash. Credits that are deemed unclaimed property may be turned over to the applicable authority.
10.10 Where any Credits are purchased under a specific pricing, promotional, or package arrangement and those terms are subsequently changed, Credits already purchased under the prior terms retain their original expiry date and terms. New purchases following a change in terms will be subject to the revised terms from the date of purchase.
10.11 All Credits purchased are non-refundable and cannot be returned as cash or monetary value under any circumstances. In the limited circumstances where the Company determines that a remedy is appropriate — including where a Session is not fulfilled due to a Sitter no-show and no replacement Sitter is arranged within a reasonable time — the Company's sole remedy to the User shall be the reinstatement of the equivalent Credits to the User's Account wallet. No monetary refund, chargeback, or cash equivalent will be provided in any circumstances. Credits reinstated as a remedy under this Clause remain subject to all other provisions of these Terms including the expiry provisions in Clause 10.9. The Company shall assess any request for credit reinstatement on its merits and its decision shall be final, subject to any rights you may have under applicable Singapore law. For the avoidance of doubt, nothing in this Clause limits any statutory rights you may have under the Consumer Protection (Fair Trading) Act or other applicable Singapore law, but where the law permits the Company to offer a remedy in a form other than a monetary refund, the Company shall discharge any such obligation by reinstating Credits to your Account wallet.
THIRD PARTY WEBSITES
11. The Platform may include links to third-party websites, plug-ins, and applications. We do not own or control such third-party websites and shall not be responsible or liable for any damages, claims, or liability arising from your use of them.
LIMITATION OF LIABILITY
12.1 You acknowledge that your engagement with a Parent or Sitter is entirely at your own risk. Sitters and Parents are not employees, servants, or agents of the Company. Unless otherwise expressly prohibited by law, we are not liable for any death or personal injury arising from or connected to an engagement between a Parent and a Sitter arranged through the Platform.
12.2 The Platform is provided "as is" and "as available" without any representation, warranties, or conditions of any kind, either express or implied. The Company expressly disclaims all implied warranties including of merchantability, fitness for a particular purpose, and non-infringement. The Company does not warrant or represent that it assesses, monitors, or verifies the suitability, legality, ability, movement, or location of any Registered User.
12.3 You acknowledge that we have no control over information that can be accessed through the Platform and may not be able to examine your use of the Services or the nature of information you provide. You shall not hold us liable in any way in relation to the transmission or reception of any such information.
12.4 We bear no responsibility for verifying the identity of Registered Users, the selection of any Sitter by a Parent, or the quality of any Sitter's work on a Session. You accept the risks associated with using the Platform, including that you and members of your family may be exposed to situations that are potentially dangerous, offensive, harmful to minors, or otherwise objectionable. You use the Platform at your own risk.
12.5 We will not be liable to you for any loss or damage of any kind including lost business, lost profits, business interruption, loss of data, or any other pecuniary or non-pecuniary loss, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising out of your use of, or inability to use, the Platform or any content within it.
12.6 To the fullest extent permitted by applicable law, the Company, its officers, directors, employees, agents, Third Party Service Providers, representatives, shareholders, advisers, predecessors, successors, and assigns shall not be liable to you or any third party for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind arising from your use of the Platform or breach of these Terms.
12.7 The Company shall not be liable for the quality, fitness, completion, or any other aspect of any Session performed or omitted by any Sitter. In the event of a dispute between a User and a Sitter, the User hereby releases the Company and its agents and employees from any and all claims, demands, and damages of every kind and nature arising out of or in any way connected with such dispute.
12.8 We will not be a party to disputes or negotiations between Users. You expressly waive and release us from any liability, claims, causes of action, or damages arising from your use of the Platform or related to any User or Third Party Service Provider.
12.9 To the fullest extent allowed by law, any claim against us shall be limited to the aggregate amount actually paid by you in utilising the Platform to secure the particular Session giving rise to such claim.
INDEMNITY
13.1 To the fullest extent permitted by applicable law, you agree to defend, indemnify, and hold harmless the Company and its officers, directors, employees, agents, Third Party Service Providers, representatives, shareholders, advisers, predecessors, successors, and assigns from and against any claims, actions, demands, injuries, liabilities, losses, damages, costs, and expenses (including legal fees on a full indemnity basis) arising from: (a) your breach of these Terms; (b) your Submissions; or (c) your use of the Platform or your interactions with any other User.
13.2 This indemnification does not prejudice any other rights or remedies available to the Company at law.
TERMINATION OF ACCOUNTS
14.1 We reserve the right to suspend or terminate any Registered User's account with immediate effect and without prior notice in circumstances including but not limited to:
(a) use of the Platform in violation of Clause 6;
(b) Submissions that do not comply with our Content Standards in Clause 7; and
(c) any conduct that, in our reasonable opinion, adversely affects other Users, third parties, or the reputation or operation of the Platform.
14.2 On termination of your account, we may retain your personal data in accordance with our privacy policy and applicable law. We reserve the right to take such legal action as we consider appropriate for any breach of these Terms.
14.3 You may terminate your account at any time by contacting us at hello@aunty.sg. On termination initiated by you, any unused Credits will be subject to the expiry and forfeiture provisions in Clause 10.9 and will not be refunded except as required by applicable law.
NON-SOLICITATION AND OFF-PLATFORM TRANSACTIONS
15.1 By accessing and using the Platform, you acknowledge and agree that you will not, whether directly or indirectly:
(a) solicit, induce, or entice, or attempt to solicit, induce, or entice, any Parent or Sitter away from the Platform for the purpose of transacting or making arrangements privately and off-Platform;
(b) utilise any personal data obtained through the Platform to contact another User for any purpose other than in connection with the proper usage of the Platform; or
(c) offer, request, provide, or accept any Private Engagement with a Platform-sourced Parent or Sitter.
15.2 For the avoidance of doubt, any general advertisement or publication by a Parent requesting babysitting services, or by a Sitter offering babysitting services, through channels unconnected to the Platform, shall not constitute a breach of Clause 15.1, provided such advertisement does not specifically target Platform-sourced Users.
15.3 Requesting or providing email addresses, telephone numbers, or other personal contact details through the Platform in order to communicate outside of the Platform or circumvent the Platform's messaging system is not permitted.
15.4 For the purposes of this Clause:
"Platform-sourced Parent" means a Parent that was first introduced to a Sitter through the Platform;
"Platform-sourced Sitter" means a Sitter that was first introduced to, or sourced by, a Parent through the Platform; and
"Private Engagement" means any Session or arrangement for services made by and between a Parent and a Sitter privately without use of the Platform.
COMPLAINTS AND DISPUTE RESOLUTION
16.1 If you have a complaint regarding another User, a Session, or any aspect of the Platform, you should contact us in the first instance at hello@aunty.sg or through our in-app support function. We will acknowledge your complaint within two (2) business days and endeavour to resolve it within fourteen (14) business days.
16.2 If a complaint cannot be resolved through our internal process, either party may refer the matter to mediation at the Singapore Mediation Centre or such other mediation body as the parties may agree, before commencing formal legal proceedings.
16.3 Notwithstanding the above, the Company reserves the right to take immediate legal action where necessary to protect its rights or the safety of Users.
ASSIGNMENT
17.1 We may at any time and without your consent assign or transfer any or all of our rights or obligations under these Terms to any person, including in connection with a merger, acquisition, or sale of assets.
17.2 You may not assign or transfer any of your rights or obligations under these Terms without our prior written consent.
ENTIRE AGREEMENT
18. These Terms, together with our privacy policy and any other policies or agreements expressly incorporated by reference herein, set forth the entire agreement between you and the Company in relation to your use of the Aunty App platform. They supersede all prior agreements, representations, and understandings relating to the same subject matter. For the avoidance of doubt, these Terms do not govern your use of the Aunty Concierge (AC) or Aunty Confinement Nanny (ACN) services, which are subject to separate terms.
SEVERABILITY
19. If any provision of these Terms is found to be illegal, invalid, or unenforceable, that provision shall be severed from these Terms without affecting or impairing the legality, validity, or enforceability of any remaining provision. These Terms shall be construed as if the severed provision had never been included.
GOVERNING LAW AND JURISDICTION
20.1 These Terms are governed by and construed in accordance with the laws of the Republic of Singapore.
20.2 You irrevocably agree and submit to the exclusive jurisdiction of the courts of the Republic of Singapore to settle any dispute or claim arising out of or in connection with these Terms.
. DEFINITIONS
In these Terms, the following expressions have the following meanings:
"Company", "we", "us", "our" means Aunty Pte. Ltd. (UEN: 202117870K), a company incorporated under the laws of Singapore, with registered office at 10 Raeburn Park #02-08 Singapore 088702, including where the context allows, its shareholders, employees, and affiliates.
"Content Standards" has the meaning given in Clause 7.
"Credits" has the meaning given in Clause 10.6.
"Jurisdiction" means the country of domicile of the User or the place where the User ordinarily resides.
"Parent" means a caregiver or legal guardian of a child who uses the Platform to find childcare or babysitting services.
"PDPA" means the Personal Data Protection Act 2012 of Singapore, including any subsidiary legislation, directives or regulations issued thereunder and any amendments.
"personal data" has the meaning given under the PDPA, and includes data provided to us or any other User in relation to the use of the Platform.
"Platform" means the Aunty App mobile application and the website at www.aunty.sg and associated sub-domains, as used to deliver the Aunty App (AA) matching service. This definition expressly excludes the Aunty Concierge (AC) and Aunty Confinement Nanny (ACN) services.
"privacy policy" means the Company's privacy policy as amended from time to time, found at www.aunty.sg/privacy-policy.
"Registered User" means any Parent or Sitter who has registered an account on the Platform.
"Session" means a babysitting or childcare engagement carried out by a Sitter for a Parent, arranged through the Platform.
"Services" means the platform services, information, and resources provided by the Company to Registered Users through the Platform in connection with the Aunty App (AA) matching service only.
"Sitter", "Nanny", "Babysitter", "Childcarer" means an individual caregiver registered on the Platform who offers babysitting or childcare services to Parents.
"Terms" means these Terms of Service as amended from time to time.
"Third Party Service Providers" means external service providers engaged by the Company to assist in operating the Platform or providing Services, but excluding Parents and Sitters.
"Third Party Websites" means websites not owned or controlled by the Company.
"User" means any individual who accesses the Platform, whether registered or not.
"User Profile" means the information provided by a Parent or Sitter when creating an account on the Platform.
© 2026 Aunty Pte. Ltd. All rights reserved.
These Terms of Service apply to the Aunty App (AA) platform only.
